Customer Service
Warnings!

Customer Service Information and Policies

1. Ordering
2. Your Privacy and Security
3. Shipping
4. International Orders
5. Back Orders
6. Returns and Exchanges
7. Warranty
8. Marketing Information/Privacy
9. Disclaimer and Release of Liability
10. Warning

1. Ordering

Online Order Assistance: 505-243-0910
Business Office Hours: M-F 10a-4p Mountain Time
Email: Click Here

Order Form (as an alternative to ordering on-line / using a credit card)
Our on-line ordering system guarantees 100% safe and secure shopping, and all credit cards are processed by a reputable service. We understand that you may have another preference when ordering, so if you would rather not order on-line with the shopping cart system, you can call us, or print out our order form and FAX or mail it to us. If you plan to make your purchase by check or money order, simply print out the order form and send it to us. When paying by check, please allow us an extra few days to process your order as we will need to verify that your check has cleared your bank, before shipping your order. Please call us at anytime to learn the shipping status of your order. DOWNLOAD THE FORM HERE

Pay for your Order with your Paypal Account
To process the payment for your order by using your Paypal account; Under payment options select PayPal, then make sure you have your PayPal information handy (an email address and password).

Prices are subject to change without notice. Any sale items are limited to inventory on hand.

When can I expect shipment of my order?
You can expect your order to ship one business day (holidays excluded) from receipt of your order. For orders placed Friday, or over the weekend, your order will be processed the following Monday. If you require your order to be shipped Next Day or Two-Day Air, please place your order before 11am Mountain Time, Monday through Thursday. You will be immediately be notified by phone of any backorders or out of stock situations that may effect all or part of your order.

Planning to use your new gear for a trip you have coming up?
Please call us to discuss your shipping options so that we can make sure we meet your expectations around when your order will arrive. We don’t want you taking off on your trip without your new gear, so please let us know. There are some tricks, like leaving a note on your door for UPS or Fed Ex, giving them permission to leave your package at your door without a signature, or to leave it with a certain neighbor. While you are running around preparing for your trip, the last thing you need is to miss the delivery. We are happy to help in any way to make sure you have what you need for your climbing trip.

Can I have my order shipped to my Post Office Box?
Although UPS and Fed Ex will not deliver to a Post Office Box address, just let us know and we will ship it through the United States Postal Service in these cases. As a standard rule, we use UPS, so let us know at the same time you place your order if we need to accommodate another arrangement, we will work with you.

2. Privacy Policy and Security

Your Privacy is Protected, Your Information is Secure

The SSL (secure socket layer) protocol is the web standard for encrypting communications between users and web sites. Data sent via an SSL connection from your computer to the Bradley Alpinist website is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. Our SSL Certificate, routed through GEOTRUST, provides our customers with the confidence that your private data sent to Bradley Alpinist.com, such as credit card numbers, are secure, protected, and kept confidential.

We have elected to incorporate GEOTRUST to secure all customer online transactions with Bradley Alpinist, and to confirm and protect your identity. GEOTRUST’s Identity Verification Services ensure the identity of business entities and individuals in online transactions, and also validate web site identities, instilling confidence for you, our valued customer.

SSL protects your information as it is en route to us, and GEOTRUST certificate technology helps ensure that Bradley Alpinist is the actual recipient of this information. We guarantee that every transaction is secure. Should there ever be any unauthorized charges made to your card as a result of a purchase with Bradley Alpinist, you would not be liable for the charge. Per the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. We will cover the $50 if the unauthorized use of your credit card resulted from purchases made through our site via our secure server. Should you become aware of unauthorized use of your credit card, notify your credit provider promptly, and in accordance with the reporting rules and procedures indicated in your agreement. We do not release our customer’s email addresses, or any other personal information. Your information is secure, and protected.

3. What are my shipping options/costs?

What are my shipping options/costs?

Above delivery estimates are based on when your order leaves our warehouse.  Usually within 1-2 business days from our receipt of your on-line, faxed or mailed order, excluding international orders..

4. International Orders

As the on-line shopping cart system is designed and calibrated to process orders within the US and select countries, if you are ordering from outside the United States, and are not one of the select countries that can be processed through the shopping cart system, please give us your order by phone, by calling 001-505-243-0910, or by printing out and faxing the order form Click Here for the order form and fax to 001-505-898-4117, or by emailing your order Click Here. If ordering by FAX or email, please include a phone number, and an email address where you may be contacted with the status of your order, and shipping rates that will apply. Any applicable customs duties and import taxes are the responsibility of the purchaser. Your order will be shipped utilizing the best method for your particular country. All shipping costs are individually accessed for your particular country and destination, and you will be notified of the order total, including shipping costs, by email.

Available Payment Methods for International Orders

1. Wire Transfer (preferred method)
2. Visa or Mastercard (up to $500 US) (see requirements below)
3. Paypal account (See datails below)

Wire Transfer
For orders from outside the United States, the preferred method of payment is by wire transfer. This is the most expeditious method in which to process and ship your order. To utilize this method of payment, please contact us by phone or email for information on this preferred method of payment.

Credit Card
For international orders, we will except payment with a credit card. Visa, Mastercard, or American Express are accepted with the following additional requirements:

(1) Please email us a scanned image of your passport, or government issued identification from your country. The name and address indicated on this identification must be shown, and legible in the image. The full name on your identification must be the same as is on your credit card. In addition, the address on your identification must be the same as the address in which your credit card statements are received, as is indicated on your credit card statements. (2) Email us a scanned image of your credit card statement, be sure that the image is legible, and includes the billing address of the credit card (we will only ship internationally to the address that is on your credit card statement, and that matches also to your identification). To protect yourself from any fraud, when scanning the image of the credit card statement, we advise that you mark out all numbers of your credit card, except for the first (4) numbers, and the last (4) numbers. Email the above required scanned images here.

Or, send copies of the same information to:

• Bradley Alpinist
  International Orders
  P.O. Box 2986
  Corrales, New Mexico, 87048
  USA

(Be sure to include an email address and phone number where you can be contacted)

Pay for your Order with your Paypal Account
To process the payment for your order by using your Paypal account; Under payment options select PayPal, then make sure you have your PayPal information handy (an email address and password).

When shipping orders internationally, Bradley Alpinist will not be responsible for lost or damaged packages. Take special care to ensure that we have your complete and correct address, as we are not liable to refund shipping charges if your package is returned to us undeliverable.

We appreciate our worldwide customers. We regret that you were asked to meet additional requirements to order from us from outside the United States. Our goal is to protect you, and protect us from potential fraud, and to get you out there climbing with your new gear. We promise to do everything possible to process your order as promptly as possible. Generally, your international order will be processed within 3-5 business days, and shipped to you utilizing the best carrier service for your particular country. Thank you for your patience in allowing us a few extra days to verify appropriate shipping costs, appropriate carriers to deliver your order, and to verify authenticity of payment. We will immediately notify you by email if any items on your order are on backorder from our manufacturers and suppliers. In the case that some of your purchased items are on backorder, we will hold the shipment until the entire order is fulfilled. If because of a backorder, we have not shipped within 30-days of receiving your order, we will contact you by email to ask if you wish to keep your order active, change your order, or if you wish to cancel with a full refund.

NOTE:

You may be charged up to a $50 re-stocking fee if merchandise is pulled from our warehouse, packaged to ship, researched for best carrier to your country, researched for exact shipping charges, researched for required customs forms, and your order is unable to be processes due to continued non-communication from the customer via email or phone for more than 10-business days concerning such information.

For International orders processed outside of the shopping cart system, will require an electronic (email) approval of a release of liability agreement before the order is shipped.

Because of the complexity of international order we cannot offer expedited shipping.

International orders that are able to be processed through the shopping cart system may require additional postage/freight charges before the order can be shipped. In these cases, you will be contacted via email, indicating the additional shipping amount required, and instructions on how to remit the additional payment. If no communication is received in return, for up to 10-business days, an up to $50 re-stocking fee may be applied to your credit card, and the remainder of your original order total refunded, less the re-stocking fee accessed.

5. Backorders

There may be an occasion where we are out of stock of an item, and or we are waiting on a shipment from a supplier to fulfill yours and other orders. In these cases, we will immediately ship the other items that may be on your order, and will ship the back ordered items to you at no charge. If we have not shipped your back ordered items within 30-days of your original order, we will notify you by phone and email to discuss if you still desire the item.

6. Exchanges

Any item other than climbing ropes, carabiners, harnesses, ice screws, or any other climbing hardware or protection, can be returned to us for an exchange. When returning your purchases item, please return to us, if at all possible, in original unopened packaging, and if possible, include any merchandise tags that were originally attached. Include a written, brief statement as to the reason for your exchange, such as “incorrect size”, or “un-needed”. We will pay ½ the shipping cost of shipping the new item back to you, and will charge the shipping cost and any difference in pricing of items in the exchange, to the same credit card you used on the original purchase. If you paid by check, please include a telephone number and email address with your shipment, so that we may contact you for your method of shipping payment, and settling of a price difference if any. International customers please see information regarding shipping of international orders. In the case of international orders, we are unable to share in the costs of shipping items you have exchanged for, back to you.

Return for Refund
*NOTE: climbing ropes, carabiners, harnesses, ice screws, or any other climbing hardware or protection cannot be returned. You may return any garments or other soft goods if in original unopened packaging, with manufacturer’s tags.

All other items other than above may be returned for a refund within 30 days of the date of purchase. Items must be in new condition with original packaging. All refunds will be made by the same payment method as your original purchase. Shipping your item(s) back to Bradley Alpinist is your responsibility. Please ship utilizing UPS or Fed EX, and purchase insurance on the package. We also recommend that you obtain and retain a tracking number for your shipping transaction.

7. Warranty

We will honor all original manufacturers’ warranties, and process warranty claims for you on items purchased from Bradley Alpinist. You are responsible for the cost of shipping items back to Bradley Alpinist for these claims. Please ship items back to us in clean condition as some manufacturers require this, or will access a cleaning fee. Please insure the package, and ship UPS or Fed EX. Include a brief explanation of the failure of the product. If an item was purchased from Bradley Alpinist within the last year, we will pay shipping costs to and from the manufacturer, and back to you. If you have a warranty issue and you are outside of the United States, you are responsible for all shipping costs in both returning the item to us, and our shipping the warrantee item back to you. All customers will be responsible for all shipping charges on any items purchased more than one year from purchase. 

Where to Ship Warranty / Repairs:

You can return any product within terms of the manufacturer’s warranty directly to this address:

• Bradley Alpinist Warranty Repair
  3615 State Hwy 528, suite 103
  Albuquerque, NM 87114

Include your name, address, phone number, and a brief description of the problem. Items sent in for repair MUST be cleaned first or it will be returned.

Limited Warranty on items manufactured by Bradley Alpinist:

We warrant all of our products for one year from purchase date to the original buyer (Buyer) that our products (Products) are free from defects in material and workmanship. If Buyer discovers a defect covered by our warranty, buyer should ship product to us at the above address. We will replace these products at no charge, and ship back to you, at no charge. . That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall expire.

Warranty Exclusions on items manufactured by Bradley Alpinist:

We do not warranty products against normal wear and tear, modifications or alterations by the purchaser or otherwise, improper use, improper maintenance, accident, misuse, negligence, damage, or if the product is used for a purpose for which it was not designed. This warranty gives you specific rights, and you may also have other rights which vary from state to state. Except for expressly stated in this warranty, we shall not be liable for direct, indirect, incidental, or other types of damages arising out of, or resulting from the use of Product. This warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose (some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you).

Extended Warranty:

Products purchased that are manufactured by Bradley Alpinist are fully guaranteed to the original purchaser against defects in materials and workmanship. If a product fails because of a manufacturing defect we will decide to repair or replace it, at no charge. Repairs due to accident, improper care, or negligence, where we are not liable, will be performed for a charge.

Note: Occasionally we may offer a “free shipping” promotion for orders over a certain dollar amount, to be shipped within the United States. These offers apply to non-sale items only, and qualifying orders must be placed within the time parameters for that promotion.

8. Marketing Information / Privacy / Unwanted mailings or Links

Our on-line ordering system is 100% safe and secure. Also, Bradley Alpinist does not sell or make available to any other sources, your name and information. If you wish to be removed from our mailing or email list, please let us know. If you represent a company or service that has a link on our site, and you wish to have it removed, please contact Lance Johnson at 505-243-0910.

9. Disclaimer and Release of Liability

Any person who purchases and uses any product from Bradley Alpinist assumes complete and total personal responsibility for any and all potential and actual damages or injuries of any kind, including paralysis and death, which may result from its use.

By purchasing products from Bradley Alpinist, the customer acknowledges the potential risks involved with the use of these products and further agrees to hold harmless, indemnify, protect and defend Bradley Alpinist, and its partners, suppliers, and associates,  against any incident or action involving the products purchased from Bradley Alpinist. I have also read the warning on this website, and acknowledge that formal instruction is recommended, but in no way a guarantee of personal safety.

10. WARNING

Like smoking, climbing buildings, rock, ice, and mountaineering are addictive and inherently dangerous habits. Although we are here to help support you with these particular habits, you or your partner(s) could be seriously injured or killed while either climbing, on approach, bivying, or camping. No amount of instruction or expertise can eliminate the inherent hazards in climbing mountains, rock, or ice. Unfortunately, climbing smart, fast, and light cannot eliminate all the risks and hazards of climbing. Trick gear won’t always help either.

Bradley Alpinist encourages all visitors of its site, and users of its products, to seek proper instruction before climbing, and we have included on this site a list, as well as links, to a variety of certified guides that can offer sound instruction, and a safe and fun adventure. Our site also offers excellent choices of books that can enhance your knowledge of technique and equipment usage, complementing your investment in formal instruction.

Proper use of gear supplied by Bradley Alpinist is the responsibility of the user. Bradley Alpinist and its agents will not accept responsibility for damages, injury or death resulting from misuse of our gear. You are ultimately responsible for your own actions and decisions. Learn the proper use of all climbing equipment and understand its limitations. Inspect all equipment before each use and destroy any gear that is damaged, worn, or does not pass thorough and frequent inspection. When using climbing gear and related equipment you accept full responsibility for your safety as well as the safety of others around you. You are personally responsible for learning the proper techniques and good judgment necessary for proper use of all climbing gear. Reading and understanding any product information contained on Bradleyalpinist.com, or provided by the manufacturers represented by Bradley Alpinist, is not a substitute for qualified personal instruction.

THERE ARE OTHER HAZARDS... arriving alive

We at Bradley Alpinist also understand that many of your risks associated with climbing will have to do with your all transportation just to get to the trail head; either by other people on the road driving like idiots, wet weather and icy road conditions, or those hairball taxi rides in foreign countries. There is a saying in the mountaineering community that in some countries, if the mountain doesn’t kill you, the taxi ride just might. We all know that driving is more dangerous and risky than climbing, so why make things worse by drinking and driving. Although climbing activities contribute to beer tasting so good, Never Drink and Drive. If you have been drinking, have a designated driver, and always have disk-two of Led Zeppelin’s Physical Graffiti in your CD changer.

HIRE A CERTIFIED MOUNTAIN/CLIMBING GUIDE!

By purchasing any item from Bradley Alpinist, you acknowledge that you have read and understand the disclaimer/release of liability, and the above warning, and agree with its statements and terms, and you agree with assuming all risks associated with the use of any items purchased from Bradley Alpinist.