Customer Service
Warnings!

Customer Service Information and Policies

1. Ordering and Payment Options
2. Shipping Methods, Cost Estimates within the US
3. International Orders & Shipping
4. Back Orders
5. Returns and Exchanges
6. Privacy and Security
7. Warranty
8. Marketing Information/Privacy
9. Disclaimer and Release of Liability
10. Warning

1. Ordering and Payment Options

To talk about a product, Phone Ordering, or for Online Order Assistance, call 505-243-0910
Business Office Hours: Usually M-F 10a-4p Mountain Time, you may get voicemail.
If you wish to Email: Click Here

Order by Phone or Mail-In Order Form (as an alternative to ordering online)

Our online ordering system guarantees 100% safe and secure shopping, and all credit cards are processed by a reputable service with the highest security, including an option to use PayPal. We understand that you may have another preference when ordering, so if you would rather not order online with the shopping cart system, you can call us at 505-243-0910, or print out our order form, complete it, scan it, and snail mail or email it to us. If you plan to make your purchase by check or money order, you can select this option in the shopping cart system, or if you would prefer, simply print out the order form and mail it to us through the postal service. When paying by check, please allow us an extra few days to process your order as we will need to verify that your check has cleared your bank, before shipping your order. Please call us at anytime to learn the shipping status of your order. DOWNLOAD THE FORM HERE

Payment

For orders within the USA, we accept Visa, Mastercard, American Express, PayPal, as well as a check or money order. These are payment options within the site's shopping cart system. You can also order by phone, or by printing out an order form and mailing it to us.. For international orders, our site will process orders to many countries. For further details on ordering internationally, see International Orders.

As an option, you can pay for your order with with or without an account.
You do not need to have a PayPal account to process your order by this method. To process the payment for your order by using your Paypal account; Under payment options select PayPal. If you have a PayPal account, and wish access your account to process with this payment option, then make sure you have your PayPal information handy (your PayPal registered email address and password).

Prices

Prices are subject to change without notice. Any sale items are limited to inventory on hand.

2. Shipping Methods and Cost Estimates within the US

What are my approximate shipping options/costs (subject to change and may be different than what is assessed)?

Above delivery estimates are based on when your order leaves our warehouse, which is usually within 1-2 business days from our receipt of your online, phoned-in, or mailed order (excluding some international orders for countries not processable via the shopping cart system).

When can I expect shipment of my order?
You can expect your order to ship within one-two business days (holidays excluded) from receipt of your order. For orders placed on Friday, or over the weekend, your order may be processed the following Monday.

Expedited Shipping / Receiving Gear for your upcoming Trip

If you require your order to be shipped via a quicker than standard method, such as overnight, or 2nd Day, please place your order before 11am Mountain Time, Monday through Thursday, and email us to make sure we are aware of special request. NOTE: Within the shopping cart system, there is a notation field in which you can let us know about your timeframe requirements. Sometimes the gear you ordered online may be out of stock, so if you are in a super rush, you may want to call or email to check availability, and discuss shipping options. You will be notified immediately by phone or email of any backorders or out of stock situations that may effect all or part of your order.

Please call us and/or email us to discuss your shipping concerns related to your upcoming trip, so that we can make sure we meet your expectations. Upon checkout in the shopping cart system, there is a notation field in which you can also let us know if you have special requests for shipping to accomodate you trip dates, but in addition to this, please also email or call us. We don’t want you taking off on your trip without your new gear, so please let us know, the more information the better. While you are running around preparing for your trip, the last thing you need is to miss the delivery, so consider leaving a note on your door for USPS, UPS or Fed-Ex, giving them permission to leave your package at your door without a signature, or to leave it with a certain neighbor. Sometimes we can ship to your destination if need be. We are happy to help in any way to make sure you have what you need for your climbing trip

Can I have my order shipped to my Post Office Box?
In most cases, we ship orders via the US Postal Service, so shipping to a P.O. Box is not a problem.

3. International Orders & Shipping

Because we appreciate our worldwide customers, our site's shopping cart system accomodates order processing to many countries (see list below). Our goal is to protect you, and protect us from potential fraud, and to get you out there climbing with your new gear. We promise to do everything possible to process your order as promptly as possible. Generally, your international order will be processed within 3-5 business days or less, and shipped to you utilizing the best carrier service for your particular country. Thank you for your patience in allowing us a few extra days to verify appropriate shipping costs, appropriate carriers to deliver your order, and to verify authenticity of payment. We will immediately notify you by email if any items on your order are on backorder from our manufacturers and suppliers. In the case that some of your purchased items are on backorder, we will hold the shipment until the entire order is fulfilled. If because of a backorder, we have not shipped within 30-days of receiving your order, we will contact you by email to ask if you wish to keep your order active, change your order, or if you wish to cancel with a full refund.

Our Shopping Cart Sytem will accomodate ordering from the following countries:

Austria, Australia, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Hungary, Ireland, Italy, Japan, Korea (ROK), Netherlands, New Zealand, Norway, Slovakia, Slovenia, Spain, Sweden, and Switzerland

This site's shopping cart system will permit the processing of orders to the countries listed above. In some cases, additional shipping charges will be required to ship internationally, in addition to what is autmatically assessed by the shopping cart system. In case of extra shipping, we will inform you via email you and transact addional funds needed through a link to a PayPal Money Request (no PayPal account is required for this safe transaction).

Customs, Duties, and other Import Taxes

For all International Orders, any applicable customs duties and import taxes are the responsibility of the purchaser. Your order will be shipped utilizing the best method for your particular country. All shipping costs are individually accessed for your particular country and destination, and you will be notified of the order total, including shipping costs, by email.

When shipping orders internationally, Bradley Alpinist will not be responsible for lost or damaged packages. Take special care to ensure that we have your complete and correct address, as we are not liable to refund shipping charges if your package is returned to us undeliverable.

Expedited/Express Shipping for International Orders
Because of the complexity of international orders, expedited shipping is not available.

NOTE: Potential Restocking Fee for International Orders

In the case of international orders, a restocking fee may be assessed if merchandise is pulled from our warehouse, packaged to ship, researched for best carrier to your country, researched for exact shipping charges, researched for required customs forms, and your order is unable to be processed due to continued non-communication via email or phone for more than 10-business days. If no communication is received for up to 10-business days, a $50 re-stocking fee may be applied to your credit card, and the remainder of your original order total refunded.

ORDERING OPTIONS FOR COUNTRIES NOT PROCESSABLE THROUGH THE SHOPPING CART SYSTEM

There are many countries that we will not ship orders to. If you are ordering from outside the United States, and are not one of the select countries that can be processed through the shopping cart system, please contact us to discuss the probability of fulfilling an order to your country. If we are able to accomodate you, and ship to your country, give us your order by email or phone, or by printing out, completing, scanning the form, and emailing the scanned file to: sales(@)bradleyalpinist(dot)com. Click Here for the order form. If ordering by email, please also include a phone number.

The following are the payment options if your country cannot be processed through the shopping cart system:

1. Visa or Mastercard through a PayPal Money Request, send via an email link (no account required)
2. Wire Transfer of funds though your banking institution

Credit Card
For international orders to those countries not processable through the site's shopping cart system (see list above), we process credit card orders via PayPal only. We will email you a link to a PayPal Money Request (no account required) for payment. This secure system will accept accept payments via Visa or Mastercard. A delay of a few days is required before shipping in order for us to verify funds, and initiate a successful transfer of those funds to our banking institution from PayPal.

Wire Transfer
For orders from outside the United States to countries not processable through our shopping cart system, and if you are not paying by credit care, a wire transfer option is available. This is the most expeditious method in which to process and ship your order. To utilize this method of payment, please contact us by phone or email for information on this preferred method of payment.

For International orders processed outside of the shopping cart system, we may require an electronic (email) approval of a release of liability agreement before the order is shipped.

4. Backorders

There may be an occasion where we are out of stock of an item, and or we are waiting on a shipment from a supplier to fulfill yours and other orders. In these cases, we will immediately ship the other items that may be on your order, and will contact you as to the expected delivery of the backordered item. We will ship the back ordered items to you at no charge. Along the way, we will update you on the status of your backordered item, and If we have not shipped your back ordered items within 30-days of your original order, we will notify you by phone and email to discuss if you still desire the item.

5. Returns and Exchanges

Any item other than climbing ropes, carabiners, harnesses, ice screws, or any other climbing hardware or protection, can be returned to us for an exchange. When returning your purchases item, please return to us, if at all possible, in original unopened packaging, and if possible, include any merchandise tags that were originally attached. Include a written, brief statement as to the reason for your exchange, such as “incorrect size”, or “un-needed”. We will pay ½ the shipping cost of shipping the new item back to you, and will charge the shipping cost and any difference in pricing of items in the exchange, to the same credit card you used on the original purchase. If you paid by check, please include a telephone number and email address with your shipment, so that we may contact you for your method of shipping payment, and settling of a price difference if any. International customers please see information regarding shipping of international orders. In the case of international orders, we are unable to share in the costs of shipping items you have exchanged for, back to you.

Return for Refund
*NOTE: climbing ropes, carabiners, harnesses, ice screws, or any other climbing hardware or protection cannot be returned. You may return any garments or other soft goods if in original unopened packaging, with manufacturer’s tags.

All other items other than above may be returned for a refund within 30 days of the date of purchase. Items must be in new condition with original packaging. All refunds will be made by the same payment method as your original purchase. Shipping your item(s) back to Bradley Alpinist is your responsibility. Please ship utilizing UPS or Fed EX, and purchase insurance on the package. We also recommend that you obtain and retain a tracking number for your shipping transaction.

6. Privacy Policy and Security

Your Privacy is Protected, Your Information is Secure

The SSL (secure socket layer) protocol is the web standard for encrypting communications between users and web sites. Data sent via an SSL connection from your computer to the Bradley Alpinist website is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. Our SSL Certificate, routed through GEOTRUST, provides our customers with the confidence that your private data sent to Bradley Alpinist.com, such as credit card numbers, are secure, protected, and kept confidential.

We have elected to incorporate GEOTRUST to secure all customer online transactions with Bradley Alpinist, and to confirm and protect your identity. GEOTRUST’s Identity Verification Services ensure the identity of business entities and individuals in online transactions, and also validate web site identities, instilling confidence for you, our valued customer.

SSL protects your information as it is en route to us, and GEOTRUST certificate technology helps ensure that Bradley Alpinist is the actual recipient of this information. We guarantee that every transaction is secure. Should there ever be any unauthorized charges made to your card as a result of a purchase with Bradley Alpinist, you would not be liable for the charge. Per the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. We will cover the $50 if the unauthorized use of your credit card resulted from purchases made through our site via our secure server. Should you become aware of unauthorized use of your credit card, notify your credit provider promptly, and in accordance with the reporting rules and procedures indicated in your agreement. We do not release our customer’s email addresses, or any other personal information. Your information is secure, and protected.

7. Warranty

We will honor all original manufacturers’ warranties, and process warranty claims for you on items purchased from Bradley Alpinist. You are responsible for the cost of shipping items back to Bradley Alpinist for these claims. Please ship items back to us in clean condition as some manufacturers require this, or will access a cleaning fee. Please insure the package, and ship UPS or Fed EX. Include a brief explanation of the failure of the product. If an item was purchased from Bradley Alpinist within the last year, we will pay shipping costs to and from the manufacturer, and back to you. If you have a warranty issue and you are outside of the United States, you are responsible for all shipping costs in both returning the item to us, and our shipping the warrantee item back to you. All customers will be responsible for all shipping charges on any items purchased more than one year from purchase. 

Where to Ship Warranty / Repairs:

You can return any product within terms of the manufacturer’s warranty directly to this address:

• Bradley Alpinist Warranty Repair
  3615 State Hwy 528, Suite 103
  Albuquerque, NM 87114

Include your name, address, phone number, and a brief description of the problem. Items sent in for repair MUST be cleaned first or it will be returned.

Limited Warranty on items manufactured by Bradley Alpinist:

We warrant all of our products for one year from purchase date to the original buyer (Buyer) that our products (Products) are free from defects in material and workmanship. If Buyer discovers a defect covered by our warranty, buyer should ship product to us at the above address. We will replace these products at no charge, and ship back to you, at no charge. . That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall expire.

Warranty Exclusions on items manufactured by Bradley Alpinist:

We do not warranty products against normal wear and tear, modifications or alterations by the purchaser or otherwise, improper use, improper maintenance, accident, misuse, negligence, damage, or if the product is used for a purpose for which it was not designed. This warranty gives you specific rights, and you may also have other rights which vary from state to state. Except for expressly stated in this warranty, we shall not be liable for direct, indirect, incidental, or other types of damages arising out of, or resulting from the use of Product. This warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose (some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you).

Extended Warranty:

Products purchased that are manufactured by Bradley Alpinist are fully guaranteed to the original purchaser against defects in materials and workmanship. If a product fails because of a manufacturing defect we will decide to repair or replace it, at no charge. Repairs due to accident, improper care, or negligence, where we are not liable, will be performed for a charge.

Note: Occasionally we may offer a “free shipping” promotion for orders over a certain dollar amount, to be shipped within the United States. These offers apply to non-sale items only, and qualifying orders must be placed within the time parameters for that promotion.

8. Marketing Information / Privacy / Unwanted mailings or Links

Our on-line ordering system is 100% safe and secure. Also, Bradley Alpinist does not sell or make available to any other sources, your name and information. If you wish to be removed from our mailing or email list, please let us know. If you represent a company or service that has a link on our site, and you wish to have it removed, please contact Lance Johnson at 505-243-0910.

9. Disclaimer and Release of Liability

Any person who purchases and uses any product from Bradley Alpinist assumes complete and total personal responsibility for any and all potential and actual damages or injuries of any kind, including paralysis and death, which may result from its use.

By purchasing products from Bradley Alpinist, the customer acknowledges the potential risks involved with the use of these products and further agrees to hold harmless, indemnify, protect and defend Bradley Alpinist, and its partners, suppliers, and associates,  against any incident or action involving the products purchased from Bradley Alpinist. I have also read the warning on this website, and acknowledge that formal instruction is recommended, but in no way a guarantee of personal safety.

10. WARNING

Like smoking, climbing buildings, rock, ice, and mountaineering are addictive and inherently dangerous habits. Although we are here to help support you with these particular habits, you or your partner(s) could be seriously injured or killed while either climbing, on approach, bivying, or camping. No amount of instruction or expertise can eliminate the inherent hazards in climbing mountains, rock, or ice. Unfortunately, climbing smart, fast, and light cannot eliminate all the risks and hazards of climbing. Trick gear won’t always help either.

Bradley Alpinist encourages all visitors of its site, and users of its products, to seek proper instruction before climbing, and we have included on this site a list, as well as links, to a variety of certified guides that can offer sound instruction, and a safe and fun adventure. Our site also offers excellent choices of books that can enhance your knowledge of technique and equipment usage, complementing your investment in formal instruction.

Proper use of gear supplied by Bradley Alpinist is the responsibility of the user. Bradley Alpinist and its agents will not accept responsibility for damages, injury or death resulting from misuse of our gear. You are ultimately responsible for your own actions and decisions. Learn the proper use of all climbing equipment and understand its limitations. Inspect all equipment before each use and destroy any gear that is damaged, worn, or does not pass thorough and frequent inspection. When using climbing gear and related equipment you accept full responsibility for your safety as well as the safety of others around you. You are personally responsible for learning the proper techniques and good judgment necessary for proper use of all climbing gear. Reading and understanding any product information contained on Bradleyalpinist.com, or provided by the manufacturers represented by Bradley Alpinist, is not a substitute for qualified personal instruction.

THERE ARE OTHER HAZARDS... arriving alive

We at Bradley Alpinist also understand that many of your risks associated with climbing will have to do with your all transportation just to get to the trail head; either by other people on the road driving like idiots, wet weather and icy road conditions, or those hairball taxi rides in foreign countries. There is a saying in the mountaineering community that in some countries, if the mountain doesn’t kill you, the taxi ride just might. We all know that driving is more dangerous and risky than climbing, so why make things worse by drinking and driving. Although climbing activities contribute to beer tasting so good, Never Drink and Drive. If you have been drinking, have a designated driver, and always have disk-two of Led Zeppelin’s Physical Graffiti in your CD changer.

HIRE A CERTIFIED MOUNTAIN/CLIMBING GUIDE!

By purchasing any item from Bradley Alpinist, you acknowledge that you have read and understand the disclaimer/release of liability, and the above warning, and agree with its statements and terms, and you agree with assuming all risks associated with the use of any items purchased from Bradley Alpinist.